Outsourced business IT support or hiring an in-house technician? This is a question that every warehouse asks since IT is an integral part of their operations. The truth is it all depends on the setup of your company and even the size of your operations. Whether your warehouse is growing or you want to streamline processes, having an outsourced business IT support team could be a huge advantage.
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This article will show you the benefits of outsourcing your IT-related tasks to an outsourced business IT support and why it can be better than hiring an in-house technician.
Benefits of an Outsourced Business IT Support
Hiring an in-house technician to help manage your IT-related tasks may be tempting due to its on-site availability. Still, before you do that, here are some of the benefits of outsourced business IT support that may change your perspective:
1. Lower Costs
Outsourced business IT support allows you to lower costs. Compared to hiring an in-house technician, it lets you save 45-70% while having the same or better IT management.
Additionally, outsourced business IT support lets you save on equipment, office space, and more by not having personnel physically in the office.
2. Access to Specialized Personnel
Hiring an external business IT support team also gives you the advantage of having more skilled personnel handling your IT concerns without incurring additional costs. They have specialized engineers who possess deep knowledge of the industry’s ins and outs, enabling them to implement practical solutions to technical issues quickly.
Furthermore, external business IT support has accumulated vast experience in resolving technical issues in the industry. Unlike in-house technicians, their experience may be limited, becoming an issue whenever complex problems are encountered. This would be detrimental to your operations and may cause even more problems. However, this is not the case with outsourced business IT support. With their experience, they are capable of troubleshooting issues effectively and timely.
3. Provides Round-the-Clock Assistance
Business IT support provides round-the-clock assistance so that issues are addressed whenever they occur. Given that technological incidents may occur at any given moment, your business needs to have access to a team of IT professionals who can resolve issues as they arise.
In contrast, since in-house IT personnel are expensive, businesses often only hire one professional. This leaves your business vulnerable to downtimes when the in-house IT personnel is on vacation or out of the office. This is not the case with outsourced business IT support, wherein they are available 24/7/365 so that you can quickly recover and resume operations as soon as possible.
4. Provides Access to Evolving Technology
With an outsourced business IT support team, you can access the latest technologies and developments in the industry. Business IT support companies continuously learn about the changes in the IT infrastructure because it is their way of staying competitive in the IT industry.
The IT industry is constantly changing, and if you want to stay competitive, you need to stay updated with the evolving technology. Unfortunately, this can be expensive if you hire in-house technicians since you would have to pay for them to attend seminars regularly to keep up with the latest changes to the IT landscape.
5. Protects Business Reputation
Hiring an outsourced business IT support team increases your warehouse’s system and data protection. They possess the latest knowledge about data security because they continuously update themselves with the latest data protection programs and practices. Through this knowledge, outsourced business IT support implements the best cybersecurity practices to protect your business systems and data from other parties that may have malicious intent to compromise your business operations.
6. Keeps You Competitive
An outsourced business IT support team gives you an edge over your bigger competitors because it levels the playing field now that you are equipped with the same tools for handling IT-related concerns.
Most major companies have massive IT departments filled with highly skilled and experienced IT people handling their IT-related issues. But, if you hire an outsourced business IT support team, you get the same skills and expertise that more prominent companies have for a lower cost, making you more competitive.
7. Keeps You Focused
Finally, an outsourced business IT support team allows you to focus on your core business. Your aim should be to ensure that your business remains profitable, and that requires a lot of your time and effort. So, rather than divide your focus, it’s better to let outside help manage your IT concerns while you focus on finding ways to make your warehouse more lucrative.
Summary
Hiring an outsourced business IT support team has its advantages over hiring an in-house technician. It’s less expensive, helping you allot the savings to more critical aspects of your business or pass it on to your customers. It also gives you access to IT people with better skills and more experience, helping you avoid costly mistakes. Finally, it makes your company better equipped to compete against other businesses by removing the hassle of managing IT issues, allowing you to focus on your core business.
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